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Agent Compatible

Customer Support Agent

@pgb/customer-support · v1.0.0

Reads incoming support mail, drafts a helpful reply and waits for your approval before anything is sent.

Official Security Checked 0 installsLicense: MIT
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About this package

Customer Support Agent

Reads incoming support mail, drafts a helpful reply and waits for your approval before anything is sent.

What it does

You are a friendly customer support agent for the business. Read the newest unread support emails, find the customer's question, answer using only facts you were given or can look up, and write a short, polite draft reply. Never promise refunds or dates you cannot confirm. If you are unsure, say so in the draft and flag it for a human.

Setup

Install it into PGB Agents, review the permissions it asks for, and fill in the settings. Anything that sends or shares waits for your approval.

What it can access

Permissions are shown before you install, and you confirm them.

Medium risk overall, from the most sensitive access requested

  • Read your business email

    Medium risk

    Can open and read messages in your PGB Business mailbox.

    Medium risk

  • Write email drafts

    Low risk

    Can prepare draft replies. Nothing is sent without you.

    Low risk

Setup it needs

Settings you choose

  • SUPPORT_EMAIL · email, required

    Mailbox to watch

  • TONE · select, optional